For tenants

Everything you need
as a Megacity tenant.

Renting in Manchester or Salford with Megacity Properties: find a home, register your details, or report something that has broken. The three things people actually ring us about, all on this page.

Emergency repair outside office hours?

Call or WhatsApp our emergency line on 07487 695077.

Smell gas? Leave the property and call 0800 111 999. Power cut: 105. Fire, or anyone in danger: 999.

How renting with us works

From enquiry to keys.

  1. 1

    Tell us what you need

    Area, budget, move-in date, whether you want a room in a shared house or a place of your own. If we have nothing suitable today we will tell you rather than send you to a viewing that wastes your afternoon.

  2. 2

    Come and see it

    Viewings are accompanied, so there is someone there who can actually answer your questions about the bills, the heating and the neighbours. Many of our homes also have a 360° tour you can walk through first.

  3. 3

    Referencing

    Credit check, employment or student status, previous landlord reference and a Right to Rent check. We reference through Canopy, which uses Experian and Open Banking rather than asking you to post documents. If you already have a Canopy Rent Passport from a previous tenancy you can share it and most of this is done. If your references are thin, a UK-based guarantor usually solves it.

  4. 4

    Paperwork and deposit

    You get the tenancy agreement, the How to Rent guide, the EPC and the gas certificate. Your deposit is protected with DPS Insured within 30 days, and you receive the prescribed information.

  5. 5

    Move in

    A photographed inventory on the day, meter readings taken, keys handed over. Check it and tell us if anything is wrong, because that record is what your deposit is judged against at the end.

  6. 6

    During the tenancy

    Report repairs through the portal so they are dated and photographed, and we book the trade.

Your responsibilities

Your side of the tenancy.

Renting changed significantly under the Renters’ Rights Act, and it gave tenants real protections — a tenancy with no end date, no no-fault eviction and fixed timescales for serious hazards. This is the other half: what the tenancy asks of you. Most of it is ordinary, and getting it right is what keeps a tenancy quiet for everybody in it.

Right to Rent

Every adult who will live in the property has their immigration status checked and recorded before they move in, and checked again where a status is time-limited. Bring the original documents to the referencing stage — we cannot hand over keys without them, and it is not a rule we can waive.

Giving notice

Assured periodic tenancies have no fixed end date. You end one by giving two months’ notice in writing. A conversation or a text to a contractor is not notice, and a tenancy that has not been ended properly keeps running — with the rent still due.

Report damp and mould in writing

Tell us about damp, mould or anything unsafe as soon as you notice it, through the portal so the date is on the record, and we will deal with it promptly. Keep rooms heated and ventilated where you can: most of what we are called to is condensation, and it is easier to deal with early.

Bins and waste

Right bin, out on collection day, back in afterwards. Councils fine for overflowing bins and for bulky items left on the pavement, and fly-tipping is a criminal offence. In a licensed house it also puts the licence at risk.

Living in a licensed HMO

A licensed house carries conditions set by the council: how many people may live there, communal areas kept clear, and the checks that go with it. Breaching them is a criminal offence for the licence holder, so they are not negotiable.

Fire doors and escape routes

Never prop a fire door open, never store anything in a hallway, on a landing or in a stairwell, and never remove, cover or take the battery out of an alarm. These are checked, and they are the things that decide whether people get out of a building.

Ask us first, in writing

Subletting, taking in a lodger, running a business from the property, redecorating or altering anything all need written consent. A pet is different: you have the right to request one and consent cannot be unreasonably refused — so ask, and we will put it to the landlord properly.

Anti-social behaviour

Noise, threats, harassment and drug offences are grounds for possession under Section 8, and the most serious are mandatory grounds. Complaints from neighbours are recorded in writing. You are also responsible for the behaviour of your visitors.

Independent standards

We are members of The Property Ombudsman, membership number T06217. How we work is held to a published code of practice by an independent national body, and you can take a complaint to them if you believe we have got something wrong.

Register

Tell us what you are looking for.

Homes go quickly, and a lot of ours are let before they ever reach a portal. Leave your details and we will call you when something fits. Registering puts you on our matching list: you are contacted the moment something that fits is listed.

Your current address, so we know where you are moving from. Optional.

Bedrooms needed

Areas (tick as many as you like)

Manchester
Salford
Trafford
Bury
Rest of Greater Manchester

Property type (tick as many as you like)

Flats

Houses

Rooms in a shared house

Furnishing

Prefer to talk? 0161 220 1763 · WhatsApp us

Renting questions

Answers, plainly.
What do I need to pass referencing?
Proof of income that comfortably covers the rent, a previous landlord reference where you have one, and photo ID for the Right to Rent check. Referencing runs through Canopy, so much of it is verified electronically through Experian and Open Banking instead of on paper — and the Rent Passport you build is yours to reuse the next time you move. Students and anyone with thin references can usually proceed with a UK-based guarantor.
What can you charge me?
Under the Tenant Fees Act we cannot charge you for referencing, for the tenancy agreement, or for an inventory. Permitted payments are rent, a deposit capped at five weeks’ rent for most tenancies, a holding deposit of up to one week’s rent, and genuine costs such as a lost key or a late rent charge once it applies.
Are bills included?
In most of our shared houses yes, including fast internet. In self-contained apartments bills are normally separate. The listing says which, and if it is unclear ask us before you view.
How quickly do repairs get done?
Report the repair through the maintenance portal so it is dated and photographed. Problems such as no heating, no hot water or a leak are treated as urgent, and damp, mould or anything that could be a hazard is dealt with promptly and followed through to a fix.
Something has gone wrong outside office hours. What do I do?
If you smell gas, do not use switches or flames, open the windows, leave the property and call the National Gas Emergency Service free on 0800 111 999, day or night. For a power cut, call 105. If there is a fire, or anyone is in danger, call 999. For a leak, turn the water off at the stopcock. For any other urgent repair outside office hours, call our emergency line on 07487 695077 or message it on WhatsApp. Anything that can wait, report through the maintenance portal.
When do I get my deposit back?
At the end of the tenancy, once the check-out report is compared with the inventory taken on the day you moved in. Any proposed deduction comes with the evidence behind it. Your deposit is protected with DPS Insured. If you disagree with a deduction, the disputed amount goes to DPS and its free, independent adjudication service decides.
Can I have a pet?
Ask. Under the Renters’ Rights Act a landlord cannot unreasonably refuse a request to keep a pet, and we will put your request to them properly rather than saying no by reflex.
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